Up Your Service

Strategies and Action Steps to Delight Your Customers NOW! . Build a mindset and a toolset to bring your service UP . Develop a service culture that sizzles and succeeds. Apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable! service standards. Increase custormer loyalty with effective service recovery· Discover the hidden power in service guarantees. Enjoy the results and winning reputation you deserve"UP Your Service! is a must own book for CEO's/Practising Managers and anybody interested in knowing how to raise the bar of 'Service Excellence' within their organisations.PracticalEngaging and lucidly written -I have thoroughly enjoyed reading the book and using it for reference in my professional domain. Strongly Recommended!.