The Tao of Loyalty (PocketBook)

In today’s businesses environment. people, rather than products technology and processes increasingly become the most crucial factor in differencing profitable organization of those that are not. It is, therefore, importing to understand employee commitment and loyalty in the organization. 

This book begins with defined loyalty the type of loyalty and how this can be measured and interpreted. In a lucid and interactive manner, the author discusses the potency of combining the two type of loyalty to segment employees into different categories which can then yield loyalty rankings. He also details the elements that can be tweaked and managed to impact on the loyalty scores of employees.