Crucial Conversations gives you the tools to handle life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes. You'll learn how to:

• Prepare for high-impact situations with a proven technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with the skills you learn in this book you'll never have to worry about the outcome of another crucial conversations again.