This book explores the new shape of consulting. It examines why organizations use consultants, how consulting firms compete and what consultants do. Based on hundreds of interviews with the managers who hire consultants and the people who run consulting firms, it offers an authoritative analysis of this most shadowy professions. 

It also provides invaluable practical advice on what organization need to best out of the consultants they use and what consulting firms need to do to achieve the best results for those they work for.