We see them everywhere brown trucks with golden logos, the shipshape drivers delivering their share of fifteen million parcels handled daily. To most of us, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. Quietly and steadfastly, UPS has earned a reputation as one of the leading companies in the world, known as much for its innovative practices as its skill in creating satisfied customers and employees.

Just in time for the company's hundredth anniversary, UPS has allowed authors Mike Brewster and Fred Dalzell unprecedented access to their facilities, its workers, and its archives – warts and all. Driving Change is an enlightening, absorbing, and dynamic account of a company at the very fulcrum of global commerce, a story chock-full of clear-cut management lessons from which any business can benefit.